Service

About Emay Plus Products

Emay Plus devices create the highest standards for at-home beauty devices and pass rigorously checked, hold RoHs, FCC, CE-EMC, and other globally recognized safety certifications, providing users with safe, stable, and durable beauty devices with multiple protections. With USB or battery charge, Emay Plus products are universal use globally.

Payment

Global customers can enjoy a secure and convenient online shopping experience with payment methods of Visa/Master/American Express/Apple Pay/Google Pay/PayPal/Shop Pay.

Global Shipping

Emay Plus offer Express shipping service (FedEx, UPS, etc.) to deliver devices worldwide (excluding Hong Kong and Macau in China).

The system will calculate the shipping fee after inputting the shipping information during the checkout process. The shipping fee includes the tax for most countries and regions. Some countries (like Canada) may require extra import tax, duties, and related Customs fees determined and charged by the Customs office of the destination country, which is NOT covered in the shipping payments you made to us when you checkout. Please contact your local Customs office for further details of these charges. 

For in-stock beauty and skincare devices, order processing is within 3 working days. It usually takes 3-10 working days for international shipping. Please be aware that shipping times may vary due to Customs.

Tracking

The tracking information of your package will be sent to you via email or mobile number once the parcel has left our warehouse.

Return, Exchange and Refund

We would like replace any faulty or wrong items received and make the return process simple for you. If you're not completely satisfied with a product due to a defective or incorrect item, we accept returns within 30 days of receipt for most items in new condition. We do not accept returns for change of mind, if the purchased item is damaged caused by a human factor or serious damage due to the customer's handling, loss of damaged gifts, and related items attached to the product, and other unreasonable applications.

You have 30 days from the receipt date to request a return of your ordered item. Returns must be packed and shipped within 7 days of the return authorization date. 

For all faulty item returns, please email cs@emayplus.com with photos and video evidence of fault. We will contact you from there to organize the return or exchange. After we receive the returned item, we will arrange another shipping.

We do not offer refunds unless the item is faulty and you do not wish to exchange the item. We will make a refund after receiving the returned item.

Please also note that the original shipping fee you paid on your order is non-refundable. If the purchased item is eligible for any discount, the relevant amount must be refunded in full or proportionally when returning the purchased item, and which may require additional charge or deducted from the refund amount. With regards to 30 days return guarantee, return, exchange and re-shipping postage costs are not included. 

The exchange of goods is limited to one time. Any exchange and return application after exchange is not accepted.

Warranty

Emay Plus offers a 1-year warranty that is valid from the date you received your order. Please keep the proof of purchase and email cs@emayplus.com to claim on warranty if needed.

Customer Service

You can contact Emay Plus’ customer service team at our Contact page.